Shipping policy
Order Processing Times
- Please allow up to 1-2 business days to process your order BEFORE shipping out of our warehouse. Orders are typically shipped out of our warehouse within 1-3 business days.
Shipping Methods
Standard Shipping— [2 to 4 days after order has been shipped out of our warehouse] - Shipping insurance is available to cover the entire cost of your order plus shipping costs through Route. This option is pre-selected at checkout. All orders are shipped by UPS unless otherwise stated. You will receive tracking information via email or text when your order has been shipped out from our warehouse.
Free Shipping—Applies only to orders with subtotal greater than $750.00. The free shipping option DOES NOT include package insurance. If your package is lost, stolen or damaged, you will need to file a claim with Route or the carrier if you did not select Route insurance (Platinum Label Hair Co. is NOT responsible). PLEASE NOTE: We do not offer the free shipping option on holidays or major sales events; all orders must have shipping insurance added.
Pick-Up—We do not offer pickup services.
Shipping Insurance
-All Insured packages are insured through Route. Please contact Route immediately to submit a claim. Platinum Label Hair Co. IS SOLELY RESPONSIBLE FOR PROCESSING AND FULFILLMENT OF YOUR ORDER.
Lost or Damaged Packages
-Platinum Label Hair Co is not responsible for any damaged, lost, or stolen packages.
-Platinum Label Hair Co is not responsible for lost or stolen packages that have a confirmed delivery to the address entered.
-No refunds will be issued for orders confirmed to have been delivered to the address provided in the order.
-Only store credit or replacement will be issued (if the standard shipping option with package insurance is selected by the customer) after a claim is submitted and processed successfully.
Shipping Rates
- Shipping rates are calculated based on the weight of your order and the shipping destination.
Shipping Destinations
-Platinum Label Hair Co ships to all 50 states.
-International shipping is not currently available.
-We do not ship orders to P.O. Boxes: If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled, and a 5% cancellation fee will apply.
-We are not responsible for deliveries to the wrong address. It is the responsibility of the customer to ensure she or he enters their billing & shipping addresses correctly.
-We cannot guarantee address changes due to strict shipping security guidelines. Please be advised that any incorrect billing and/or shipping information entered by the customer will cause delays.
-PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED. Please double-check the address you are entering, as Platinum Label Hair Co will NOT be held responsible for packages that are sent to the wrong address that the customer has entered.
Delivery Times
-Delivery times are estimated and may vary depending on the shipping method selected and the shipping destination.
-Standard shipping orders typically arrive within 3 to 5 business days after the order has been processed and shipped out from our warehouse.
Tracking Your Order
-You will receive a shipping confirmation email with tracking information once your order has been shipped.
-You can track your order status by entering your order number and email address on our website.
-If your order is already processing or has already shipped, we cannot change the address on the order. During this time, the only thing we can do is wait to see if the package is returned. If the package is returned, we will contact the customer and reship the order. The customer is responsible for all re-shipping costs & handling fees.
Shipping Delays
-Platinum Label Hair Co is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays.
-For all holidays and sales events, please allow up to 14 business days for your order to be shipped out of our warehouse.
Returns and Exchanges
-All sales are final. However, we do offer exchanges within 7 days of purchasing if you meet all the exchanges requirements. Please see our Return/Exchange Policy for details.
Contact Us
-If you have any questions about our shipping policy, please contact us at shopplatinumlabelhair@gmail.com